Customer service at Phonak is comparable to that of other hearing aid manufacturers. Virtual assistance, a customer service hotline, and online resources and troubleshooting instructions are all available. You may not need to use Phonak customer service at all since these hearing aids require an audiologist or hearing professional to prescribe them. In many cases you will work directly with your audiologist to help manage any issues with your hearing aids.
Follow-up treatment, warranties, and return policies will differ depending on the hearing provider. Phonak offers a 45-day, risk-free trial for their hearing aids, which is fairly common. One drawback with Phonak, however, is that they only offer a one-year limited manufacturer’s warranty, instead of a three-year warranty. You will need to talk to your local provider about any additional warranty coverage.
Phonak Hearing Aid Ratings
Hearing aid reviews for Phonak are divided. On BBB, Phonak has an A+ rating, with a customer review score of 2.11 out of 5. But that’s based on only nine reviews, so the results are easily skewed. On Trustpilot, Phonak has a “Poor” rating and an average customer rating of 1.8 out of 5, based on 28 reviews.
Positive reviews: Reviews on both sites report satisfaction with hearing aid performance, as well as the nearly invisible style of some of the devices.
Negative reviews: These focus on difficulties with pairing the hearing aids with Bluetooth, as well as lengthy repair times. However, more than three-quarters of the Phonak users in our survey reported they were able to pair their hearing aids with their mobile phone or other device in three tries or fewer.
